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- Where can I get information on Unz & Company software products?
Go to www.unzco.com. Select “Products” then “Software” from the main menu.
- What product or version of the software do I have?
Please check the main screen for the version number.
UnzExport: versions 2.00.03, 3.0, 3.1
Hazardous Declarations: version 4.0, 4.1
Electronic Forms Library: version 2.2.7
NAFTA Certificate of Origin: version 1.0
Israel Certificate of Origin: version 1.0
- Is there a demo of this program I can review to see if it will meet my needs?
You can download a demo copy of the UnzExport program from our website at
http://www.unzco.com. The demo copy is a fully functional program except that you cannot
print, mail, or transmit a final version of the forms without watermarks Demos are NOT available for any other program.
- Can I copy this software and use it on another machine?
NO. Unz software is copyrighted. Unauthorized copying is piracy.
You must purchase additional licenses if you wish to use the software on more than one machine at the same time.
- Can I move the software to another machine?
It is legal to uninstall and reinstall the program on an alternate machine, but you may not
move the software to a new machine if you leave the copy on the older machine.
It is legal to make a disk copy of the installation disks for safekeeping, but you may not
use the backup disk to install additional copies of the software.
- I am getting a new PC? How do I transfer my data files?
**Note that this procedure will generally work for all Unz & Company software.
If you still have the original installation disks
- Backup your current files
- Install the program on the new PC, using the original installation disk and codes
- Copy the files from your backup to the installation directory on the new PC, overwriting the files in the installation directory
- I lost or damaged my installation disk. Can I get a new one for free?
If your software is covered by a maintenance agreement:
A maintenance agreement is available for UnzExport software only. A paid maintenance agreement entitles you to any new versions of the software released within that year free of charge. Requests for a replacement of lost or damaged media would be available under the maintenance agreement.
If your software is NOT covered by a maintenance agreement:
You will have to purchase new installation media (we reserve the right to evaluate requests on a case by case basis).
- Can I use this software on a network server?
You must have a “Multi-user” copy of the software. UnzExport and Hazardous Declarations Software are available in multi-user versions. The Electronic Forms Library and Certificate of Origin Software are not available in multi-user versions.
- Do I have to buy paper forms in addition to this software?
For UnzExport – NO
For Electronic Forms Library – YES
For Hazardous Declarations – YES
For NAFTA Certificate of Origin – YES
For Israel Certificate of Origin – YES
- What forms work with my software?
Go to http://unzco.com. The list of forms appropriate for your software will be listed on the “Software” page.
- My software works when logged on as “administrator”, but not when logged on as “user.” Why?
This is usually a permissions issue. Contact your system administrator and ask them to review the permissions on the files in the installation directory.
- Is there a demo of this program I can review to see if it will meet my needs?
Yes. You can download a demo copy of the UnzExport program from our website at
http://www.unzco.com. The demo copy is a fully functional program except that you cannot
print, mail, or transmit a final version of the forms without watermarks.
- What is the current version?
The current version 3.1 includes changes to the IMO forms required when shipping by ocean carrier. Version 3.0 may be sufficient if you do not need to ship cargo by ocean carrier.
- How do I install this program?
Detailed step-by-step instructions on installing UnzExport may be downloaded from the website at http://unzco.com. Please note: if you are upgrading from a previous version, you should make complete backup of your current installation before you begin your upgrade.
- I received an error message: Database does not support this version. What do I do?
This message appears if the file containing the screens (unz.exe) does not match the file containing your user data (etfps.mdb). You must run the Update.exe file which is supplied with your installation disk.
- Do I need a color printer to use this software?
Some forms, notably the IATA forms, print with red hash marks down the left and right margins of the form. If you have a color printer, UnzExport will print the red hash marks for you. If you do not have a color printer, then you must purchase blank forms with the red hash marks pre-printed on the form. Most other forms print in black and white and therefore, do not require a color printer.
- What is the Activation code and why do I need one?
When you install the UnzExport software, it will operate in “demo” mode. In the demo mode, you cannot print final copies of your documents. You must enter an activiation code to “unlock” the software so that you can print final copies. Contact the Unz Help Desk at 732-667-1020 to obtain an activation code.
- I am getting a new PC. How do I transfer my data files?
If you still have the original installation disks
- Backup your current files
- Install the program on the new PC using the original installation disk and codes
- Copy the files from your backup to the c:\ETFPS directory on the new PC, overwriting the files in the installation directory
- I received an error message: Runtime 3012 No current record. What do I do?
This message appears because there are no records in one or more of the Maintenance tables. Maintenance tables are used to store the information that appears in the drop down boxes throughout the program. Go to the Main Menu. Select the Maintenance Button, and enter at least one record for each of the tables (e.g. buyers, sellers, products, etc.).
- Can I import data from my database program?
UnzExport has a “bulk” import facility to load data from an existing Excel spreadsheet. However, the facility is designed to work with “empty” tables. It cannot update data already in the tables. You will usually use this facility to copy your existing data into the program when you first set up UnzExport.
If you have already loaded data into the tables and wish to import additional new records that do not appear in the table, the import facility will work correctly. However, if your import file contains records which already appear in the table, the import will fail because the import will not know which record (the one in the table, or the one in the import file) contains the most correct data.
If you have already loaded a great deal of data into the tables, and wish to replace records that already exist, you must export the current table to an excel file, delete the records in the table, add the records to an Excel file to import (making sure there are no duplicate records), and then import the file back into the empty UnzExport table.
- Can I export data to my database program?
UnzExport does allow you to export data to an Excel spreadsheet (or csv file) in a pre-formatted layout. Once you have exported the data, you can modify Excel files to arrange the data in any layout needed by your Database program. Note: this is a manual procedure for use when you have an occasional need to transfer data to an external database program. There is no facility in UnzExport to automatically transfer data or sync with your ERP/external database programs.
- Can more than one person use this software at the same time?
If more than one person needs to use the program at the same time, you can purchase several copies of the single user version, or buy one copy of the multi-user version of the program.
The multi-user version of the program is designed to be run on a server, and ensures that changes made by one user are not over-written by another user. All users share the same
set of buyers, sellers, consignees, products, etc. Single user versions are designed to run as stand-alone programs on a single PC. They contain no protection to prevent multiple users from over writing each others’ changes. Each user with a stand-alone copy will have his/her own set of buyers, sellers, consignees, products, etc.
- The government often changes export codes. (AES port codes, schedule B codes etc.) How do I know I have up-to-date codes?
UnzExport contains a facility which will download an updated list of codes from the government database of codes. You can run the facility as often as you feel it necessary to keep your program codes up-to-date. Because downloading tables from the government may take time, the facility does not run “automatically”. You must choose to run the facility based on your needs and the time you have available to download codes.
- I lost my installation code, and I cannot re-install the software.
Can I get a new installation code?
The answer is “maybe”… Unz may have a record of the installation code recorded on your original invoice, and may be available if those invoices are still in our on-site files. Older records which have been transferred to off-site storage cannot be accessed. Unz cannot issue a brand new installation code without purchase of a new license.
- What is the current version?
The current version is 4.1. It includes changes to the IMO forms required when shipping by ocean carrier. Version 4.0 may be sufficient if you do not need to ship cargo by ocean carrier.
- Why are my forms printing incorrectly?
Hazardous declarations software uses a set of proprietary files with a .map extension to control printing. The majority of printing and misalignment problems stem from missing or damaged .map files. If your forms are not printing properly, examine your original installation disk and ensure that any .map files have been copied to your installation directory.
- Why are my forms printing too far up/down/left/right?
Hazardous Declarations software contains a printer alignment utility designed to correct most printer alignment problems. You can use the facility to shift printing up, down, left, or right. In addition, you can expand/zoom the printing to make it slightly larger, or compress the form to make it slightly smaller.
From your transaction screen, click on the Utility Icon (it has a picture of a hammer and wrench), then click on the printer alignment tab at the bottom of the screen. Adjust the numbers in the top set of boxes to shift the page up, down, left or right. Adjust to numbers in the lower set of boxes to expand or compress the printing size.
- I am getting a new PC. How do I transfer my data files?
If you still have the original installation disks
- Backup your current files
- install the program on the new PC using the original installation disk and codes
- Copy the files from your backup to the c:\UNZ\Hazmat directory on the new PC, overwriting the files in the installation directory
- I received an error message: "Unable to brand software." What should I do?
Hazardous Declarations software cannot be installed directly from the installation CD. Copy all files on the installation disk to a directory on your C: drive, then run the setup from there.
- I received an error message: "Index out of Bounds." What should I do?
This requires a software patch. Contact the Unz Help Desk.
- What is the Electronic Forms Library (EFL)?
The EFL is a very low cost, “pay as you go” legacy application which may meet the needs of exporters with limited requirements. Although the program and forms are still available, no further development or upgrades are planned for this program. The program is sold “as-is”.
- What is the current version?
The current version is 2.2.7.
- How do I get more forms?
Contact the Unz Customer Service (800-631-1020) and ask for a “refill” for the Electronic Forms Library. You must tell the salesperson the order number appearing in RED which appears
under the ORDER button on the main screen. Your license key will be emailed to you. Orders come in batches of 250.
- I am getting a new PC? How do I transfer my data files?
If you still have the original installation disks
- Backup your current files
- Install the program on the new PC using the original installation disk and codes
- Copy the files from your backup to the c:\UNZFORM directory on the new PC, overwriting the files in the installation directory
- Can I import data from my old program? No.
- Can I export data to my database program? No.
- Can more than one person use this software at the same time? No.
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